Returns & Refunds

Returns & Refunds Policy

At Soufit Labs Nutrition, we take product quality, safety, and customer satisfaction seriously. Since our products are consumable nutrition products, we follow a no-return and no-refund policy for delivered orders.

We encourage you to carefully review the product details, ingredients, nutritional information, serving instructions, and product quantity before placing your order.

No Returns or Refunds

Once an order has been successfully placed and delivered, we generally do not accept returns, exchanges, or refund requests due to a change of mind, incorrect product selection, personal preference, or failure to use the product.

This policy helps us maintain appropriate product hygiene, safety, and quality standards for all customers.

Damaged, Tampered, or Incorrect Orders

We understand that issues can occasionally occur during shipping. If you receive a package that is damaged, tampered with, leaking, or contains an incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the outer packaging
• Clear photographs of the product received
• A photograph of the shipping label
• A brief description of the issue

Where appropriate, our team will review the issue and determine the most suitable resolution. This may include a replacement or another appropriate resolution at our discretion.

Wrong Product Received

If you receive a product that is different from the product mentioned in your order confirmation, please contact us promptly with the relevant details and photographs.

After verification, we will work with you to resolve the issue.

Products Damaged During Delivery

If your package arrives visibly damaged, please document the condition of the package before opening it, wherever possible.

If the product has been damaged during transit, contact us promptly with photographs or videos showing the condition of the package and product. Our team will review the matter and coordinate with the delivery partner where required.

Opened or Used Products

For safety and hygiene reasons, we cannot accept returns of products that have been opened, used, partially consumed, or otherwise handled after delivery.

Change of Mind or Incorrect Order

We are unable to accept returns or provide refunds if you change your mind after placing an order, select the wrong product, select the wrong quantity, or no longer require the product.

We therefore recommend checking your order carefully before completing your purchase.

Refunds

Soufit Labs Nutrition does not provide refunds for standard or change-of-mind returns.

In exceptional circumstances where a refund is specifically approved by our team following an investigation, the applicable refund process and timeline will be communicated to the customer.

Important Note

We recommend checking your package and products promptly after delivery. If you believe there is an issue with your order, please contact us as soon as possible so that we can review it and assist you appropriately.

Our goal is to keep the process simple and fair while maintaining the quality and safety standards expected from Soufit Labs Nutrition.

Need Help?

If you have received a damaged, tampered, or incorrect order, please contact our support team with your order number and supporting photographs. We will review your request and guide you through the next steps.