Terms & Conditions

Terms & Conditions

Welcome to Soufit Labs Nutrition. These Terms & Conditions govern your access to and use of our website, products, services, and related content. By accessing or using this website or placing an order, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or purchasing any product.

1. About Soufit Labs Nutrition

Soufit Labs Nutrition provides sports nutrition and dietary supplement products through its website and other authorised channels.

Throughout these Terms & Conditions, the terms "Soufit Labs," "we," "us," and "our" refer to Soufit Labs Nutrition. The terms "you," "your," and "customer" refer to the person accessing the website or purchasing our products.

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our website, servers, systems, or databases.
• Interfere with the security or functionality of the website.
• Copy, reproduce, distribute, or commercially exploit website content without our written permission.
• Submit false, misleading, or fraudulent information.
• Use automated systems, bots, or other methods to collect information from the website without permission.

3. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, nutritional information, images, prices, and other information displayed on our website are accurate and up to date.

However, product packaging, labelling, appearance, formulation, or other product details may occasionally differ from the information or images displayed online due to manufacturing or packaging updates.

The product label and packaging supplied with the product should always be considered the most current source of product-specific information.

4. Nutritional and Health Information

Information provided on this website is intended for general educational and informational purposes only.

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You should consult a qualified healthcare professional before using any nutritional supplement if you have a medical condition, take medication, are pregnant or breastfeeding, have known allergies, or have specific health or nutritional concerns.

Individual results may vary depending on factors including diet, training, lifestyle, body composition, and individual health.

5. Product Usage

Customers are responsible for reading and following the serving instructions, usage directions, warnings, storage instructions, and other information provided on the product packaging.

Do not exceed the recommended serving unless advised by a qualified healthcare professional.

Products should be stored as instructed on the packaging and kept out of reach of children.

6. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to limit quantities, discontinue products, modify product formulations, or remove products from sale at any time without prior notice.

If a product becomes unavailable after an order has been placed, we will contact you regarding the available options.

7. Prices and Payments

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during the checkout process wherever applicable.

You agree to provide accurate and complete payment and billing information when placing an order.

Orders are processed only after successful payment confirmation, unless a different payment arrangement has been explicitly offered by Soufit Labs Nutrition.

8. Orders and Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products. An order is considered accepted once payment has been successfully processed and the order has been confirmed by us.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

• Product unavailability.
• Pricing or listing errors.
• Payment or transaction issues.
• Incorrect or incomplete customer information.
• Suspected fraudulent or unauthorised activity.
• Delivery restrictions.

If we cancel an order after payment has been received, any applicable refund will be handled in accordance with our Returns & Refunds Policy.

9. Shipping and Delivery

We aim to process and dispatch orders within the timeframes mentioned in our Shipping & Delivery Policy.

Estimated delivery times are indicative and may vary due to courier delays, weather conditions, public holidays, remote locations, logistical disruptions, incorrect addresses, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address and contact information.

10. Returns and Refunds

Due to the nature of our consumable nutrition products, Soufit Labs Nutrition generally does not accept returns or provide refunds for delivered orders due to change of mind, incorrect product selection, personal preference, or failure to use the product.

Exceptions may apply to verified cases involving issues such as a damaged shipment, tampered package, incorrect product, or other fulfilment-related issues.

For complete details, please refer to our Returns & Refunds Policy.

11. Damaged or Incorrect Products

If you receive a damaged, tampered, leaking, or incorrect product, please contact us promptly with your order number and clear photographs of the package, shipping label, and product received.

We will review the matter and, where appropriate, provide a suitable resolution in accordance with our Returns & Refunds Policy.

12. Promotions and Discounts

Promotional offers, discounts, coupon codes, and other offers may be subject to specific terms and conditions.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or offers.

We reserve the right to modify, suspend, or withdraw promotional offers at any time.

13. Intellectual Property

All content available on this website, including but not limited to logos, trademarks, product names, photographs, graphics, text, designs, videos, illustrations, icons, layouts, and other materials, is owned by or licensed to Soufit Labs Nutrition unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission.

14. User Reviews and Submissions

If you submit reviews, feedback, photographs, comments, testimonials, or other content to Soufit Labs Nutrition, you agree that the content should be truthful, lawful, and not infringe the rights of any third party.

By submitting content, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, payment providers, delivery services, or other external resources.

These links are provided for convenience. Soufit Labs Nutrition does not control and is not responsible for the content, security, availability, policies, or practices of third-party websites.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

Website availability may occasionally be affected by maintenance, technical problems, server issues, network failures, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Soufit Labs Nutrition shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

You agree to indemnify and hold harmless Soufit Labs Nutrition, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from your misuse of the website, violation of these Terms & Conditions, or violation of any applicable law or third-party rights.

19. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

20. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our business, products, services, website, or applicable requirements.

The updated version will be published on this page with the revised effective date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms & Conditions, the website, or purchases made through the website shall be subject to the jurisdiction of the competent courts in [City, State, India].

22. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our products, please contact the Soufit Labs Nutrition support team through the contact details provided on our website.

By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.