Shipping & Delivery

Shipping & Delivery Policy

At Soufit Labs Nutrition, we work to get your nutrition products delivered safely and on time. This policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day. During sales, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

Delivery Time

Once your order has been dispatched, delivery typically takes approximately 3–7 business days, depending on your location and the courier service.

Delivery timelines may vary for remote locations, areas with limited courier coverage, adverse weather conditions, public holidays, logistical disruptions, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Soufit Labs Nutrition may offer free shipping promotions or other delivery offers. Any applicable conditions will be communicated on the website or during checkout.

Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through the contact details provided at checkout.

You can use the tracking information to follow the progress of your shipment through the applicable courier partner.

Delivery Address

Please ensure that your name, mobile number, email address, and complete delivery address are accurate when placing your order.

Soufit Labs Nutrition is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate delivery address or contact information provided by the customer.

Delayed or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number and registered contact details.

We will coordinate with the relevant delivery partner to help locate and resolve the issue.

Damaged or Tampered Packages

If you receive a package that appears to be damaged, opened, leaking, or tampered with, please do not consume the product.

We recommend taking clear photographs or videos of the package and product, including the shipping label, and contacting us as soon as possible so that we can review the issue and assist you.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable, the address cannot be located, or the customer cannot be contacted, the courier partner may make additional delivery attempts or return the package to us.

If an order is returned because of an incorrect address, repeated failed delivery attempts, or the recipient's unavailability, additional shipping charges may apply for reshipment.

Delivery Restrictions

We currently deliver to serviceable locations within India. Delivery availability may depend on the coverage provided by our courier partners.

Orders may not be deliverable to certain remote or restricted locations. If your address falls outside our delivery coverage, we will contact you regarding the available options.

Contact Us

If you have questions regarding your order, shipping status, or delivery, please contact the Soufit Labs Nutrition support team with your order details.

We are committed to making your Soufit Labs experience simple, transparent, and reliable — from checkout to delivery.